Quality Support

We are the best at what we do and have built a solid reputation within the corporate world since 2002. As both a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP), our focus and specialty are in end-user systems, data, and privacy protection.

We are a small company with the right people, experience, and tools to be effective in what we do. Our ability to be aware of, dissect, and adapt to changes in technology and evolving threats is our advantage – keeping clients out of harm’s way.

We believe protecting your system should be personable and decisive – it’s your privacy and personal data at stake.

Quality Support starts with recognizing the technologies used and the people who operate them. Not everyone uses technology in the same way. We start by listening, identifying perspectives, and objectives for each situation. Each solution provides better understandings of each client. Progressing with clients allows us to evolve with our clients, improving the quality of support.

MyITAssistant gives our clients direct personalized assistance and attention to detail, resolve, and awareness. Our Support Center is always available to ask questions and get answers with or without a subscription.

  • Personalized Assistance

  • Documented Accountability

  • Secure Remote Assistance

  • Live Webinars

  • Private Announcements

  • Technology Awareness

Assistance at your fingertips
Did you know?
48% of malicious email attachments are office files.
Damage related to cybercrime is projected to hit $6 trillion annually by 2021.
1 in 3 Americans will be affected this year by an attack.
64% of Americans have never checked to see if they were affected by a data breach.
Protecting privacy on a computer is a continual task.
Malware rates as the most expensive, with an attack costing victims up to $2.6 million.
IoT devices experience an average of 5,200 attacks per month.
In 2016, Uber reported that hackers stole the information of over 57 million riders and drivers.
Emotet used over 290,000 compromised email addresses to spread malware, including 33,000 unique attachments.
The top malicious email attachment types are .doc and .dot which make up 37%, the next highest is .exe at 19.5%.
By 2020, security services are expected to account for 50% of cybersecurity budgets.
In 2016, 3 billion Yahoo accounts were hacked in one of the biggest breaches of all time.
An attacker resides within a network for an average of 146 days before being detected.
The cost of lost business averaged $1.42 million.
100,000 groups in at least 150 countries and more than 400,000 machines were infected by the Wannacry virus in 2017, at a total cost of around $4 billion.
Google was fined $57 billion for GDPR violations by CNIL, a French data protection agency.
$17,700 is lost every minute due to phishing attacks
63 percent of companies said their data was potentially compromised within the last twelve months due to a hardware- or silicon-level security breach
Most companies take nearly 6 months to detect a data breach, even major ones.
In 2018, an average of 10,573 malicious mobile apps were blocked per day.
Since COVID-19, the US FBI reported a 300% increase in reported cybercrimes.
More than 77% of organizations do not have a Cyber Security Incident Response plan.
94% of malware is delivered via email
Kaspersky says that its web antivirus platform identified 24,610,126 “unique malicious objects” in 2019.
Attacks on IoT devices tripled in the first half of 2019.
Ransomware detections have been more dominant in countries with higher numbers of internet-connected populations. The United States ranks highest with 18.2% of all ransomware attacks.
In 2017, 412 million user accounts were stolen from Friendfinder’s sites.
In 2017, 147.9 million consumers were affected by the Equifax Breach.
1 in 36 mobile devices had high risk apps installed.
Most malicious domains, about 60%, are associated with spam campaigns.
Approximately $6 trillion is expected to be spent globally on cybersecurity by 2021
Data breaches cost enterprises an average of $3.92 million
95% of cybersecurity breaches are due to human error.
Malicious PowerShell scripts blocked in 2018 on the endpoint increased 1,000%.
Backing up data is no longer something to set and forget.
By 2020, the estimated number of passwords used by humans and machines worldwide will grow to 300 billion.
Securing a computer is no longer just doing updates.
Security breaches have increased by 11% since 2018 and 67% since 2014.
Data breaches exposed 4.1 billion records in the first half of 2019.
WannaCry ransomware attack cost the National Health Service (NHS) over $100 million.
Financial services had 352,771 exposed sensitive files on average while Healthcare, Pharma and Biotech have 113,491 files on average.
60 percent of breaches involved vulnerabilities for which a patch was available but not applied
Connected IoT devices will reach 75 billion by 2025.
95% of cybersecurity breaches are due to human error.
56% of Americans don’t know what steps to take in the event of a data breach.
Phishing attacks account for more than 80% of reported security incidents
The estimated losses in 2019 for the healthcare industry are $25 billion.
The most expensive component of a cyber attack is information loss at $5.9 million
71 percent of breaches reported were financially motivated.
The worldwide information security market is forecast to reach $170.4 billion in 2022.
1 in 13 web requests lead to malware.
The average time to identify a breach in 2019 was 206 days.
Ransomware damage costs will rise to $11.5 billion in 2019 and a business will fall victim to a ransomware attack every 14 seconds at that time.
More than 93% of healthcare organizations have experienced a data breach over the past three years. 57% of those have had more than five data breaches during the same timeframe.
Today’s technology and security risks are more complicated.
40 percent of IT leaders say cybersecurity jobs are the most difficult to fill
There is a hacker attack every 39-seconds , on average.
Total cost for cybercrime committed globally will reach $6 trillion by 2021
90% of remote code execution attacks are associated with cryptomining.
Fileless attacks grew by 256 percent over the first half of 2019
The United States is #1 for targeted attacks.
On going threats like Ransomware and Cryptomining will continue to grow.
The average lifecycle of a breach was 314 days (from the breach to containment).
34% of data breaches involved internal actors.
Latest Threats
Remcos RAT: Remcos is a remote access technology that is developed and maintained by the cyber security firm BreakingSecurity. It is advertised as a legitimate tool which allows remote control and surveillance of a target machine. Remcos is available as freeware and a fee based professional version and has been widely available in criminal forums since the second half of 2016. Features such as a keylogger, camera capture, microphone access and remote control made the software attractive to criminals. Due to the nefarious use of Remcos it is labeled as malware and has most recently been seen delivered through malspam campaigns that aim to compromise systems.
Donot Group: The APT group Donot (also known as APT-C-35, Donot Team) has been active for several years, the exact start date is still unknown. The attackers are interested in confidential information and intellectual property. APT-C-35 targets mostly countries in South Asia; Bangladesh, Thailand, India, Sri Lanka, the Philippines in particular, state sector of Pakistan and outside of Asia, in places like Argentina, the United Arab Emirates, and Great Britain. Donot Team is known for utilizing multiple attack vectors to gain a foothold on targets of interest, from developing Android malware for mobile devices to malspam campaigns delivering malicious documents. The maldocs contain embedded DLL’s and often referenced geopolitical themes, for example: “The New US Administration”. Donot Team’s development of mobile malware included fake Android APKs that were meant to exploit Google’s Cloud messaging service, bypass detection and act as a Command-And-Control (C2). The origin of Donot Team is unclear; however, it is speculated that Donot Team may have ties to India due to targets of interest, analysis of malware code and infrastructure re-use.
Turla: Based on OSINT, TTP, and malware analysis, results are received and assessed on a daily basis. The Threat Activity events, in particular, share the indicators that cannot be tied to a specific dedicated operation or name but indicate malicious activity by the threat actor group, in this case, possibly the Turla group. Turla threat group has infected victims in over 45 countries, spanning a range of industries including government, embassies, military, education, research, and pharmaceutical companies since 2004. The heightened activity was seen in mid-2015. Turla is known for conducting watering hole and spear-phishing campaigns and leveraging in-house tools and malware. Turla’s espionage platform is mainly used against Windows machines but has also been seen used against macOS and Linux machines.
Backdoor Returns: Bandook is a type of RAT that appeared between 2015 and 2017 in campaigns dubbed Operation Manul and Dark Caracal. During the year 2020, Bandook has resurfaced, and analysis suggests the backdoor being developed and provided by a third-party service. Systems are infected when users get tricked into downloading a malicious script, which in turn downloads and execute a sequence of payloads to finally install the backdoor. The backdoor itself is equipped with tooling that provides screen captures and remote file manipulation.
Egregor Ransomware: Egregor ransomware exfiltrates sensitive information before encrypting files and gives the victim three days to contact the threat actor or the stolen data will be posted online. The malicious software is a variant of the Sekhmet ransomware family and uses multiple techniques to bypass defense measures including obfuscation, software packing, and sandbox evasion. The ransom note reports the actor is willing to provide security recommendations to the victim to avoid being breached again.
APT32 Group: APT32, also known as OceanLotus, is a known threat group that was first identified in 2012 in an attack that targeted Chinese entities. After which the groups targets expanded to various countries across Asia. The threat group has mostly focused on seeking intellectual property as well monetary gain but have targeted Journalists and dissidents. Tactics, Techniques, and Procedures have included the use of custom tools as well as commodity malware including Goopy, KOMPROGO, PHOREAL, SOUNDBITE, WINDSHIELD, Cobalt Strike beacons, PowerShell-based tools, and Mimikatz.
Phobos Ransomware: The Phobos ransomware uses AES encryption and adds various extensions to infected files. Phobos was identified late 2017 with new variants discovered throughout 2019 and into 2020. Victim’s are required to communicate with the threat actor(s) via email at one of many email addresses used to obtain a decryption key. Analysis of Phobos has identified similarities shared with other ransomware families such as Dharma and CrySiS.
TrickBot Banker: TrickBot is one of the most popular type of trojan. It started first in 2016 as a banking trojan and has evolved with spyware capabilities. It is customisable to make it more effective and profitable. This means that not all TrickBot infections will be the same. TrickBot is not openly advertised, but is only distributed across an elite group of criminals in the underground. TrickBot infects machine most often through malicious documents. Once installed on a target system, TrickBot will download other types of malware.
Conti Ransomware: The Conti ransomware family was discovered using multiple techniques to find files to attack and how the encryption process is carried out. The malware uses multiple threads to encrypt files at a faster rate compared to other ransomware families and contains command-line options to scan for local files as well as remote files over SMB shares. Conti also uses the Windows Restart Manager to free up files that are open by various applications. The ransomware uses AES-256 encryption and requires the victim to email the threat actor for the decryption key. Variants of the malware post stolen data from entities who refuse to pay the ransom.


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